Refund & Cancellation Policy
Last updated: February 23, 2026
Overview
At FIKAMIRNA, we strive to provide a seamless booking experience. We understand that plans can change, and this policy outlines how cancellations and refunds are handled across all our services. Please read this policy carefully before making a booking.
1. Stay / Accommodation Bookings
Cancellation timelines are calculated from the scheduled check-in date and time:
| Cancellation Window | Refund |
|---|---|
| More than 48 hours before check-in | 100% refund |
| 24 - 48 hours before check-in | 50% refund |
| Less than 24 hours before check-in | No refund |
| No-show | No refund (full amount charged) |
Early check-out does not qualify for a partial refund unless approved by the property on a case-by-case basis.
2. Service Bookings
This applies to Cafe & Restaurant reservations, Trip Guide bookings, Vehicle Rentals, Entertainment & Events, Educational Workshops, and Catering orders.
| Cancellation Window | Refund |
|---|---|
| More than 24 hours before scheduled date/time | 100% refund |
| 6 - 24 hours before scheduled date/time | 50% refund |
| Less than 6 hours before scheduled date/time | No refund |
For catering orders, cancellation must be made at least 72 hours in advance for a full refund due to advance procurement of ingredients.
3. How Refunds Are Processed
- Refunds are initiated within 2 business days of a valid cancellation request.
- The refund will be credited to the original payment method.
- Bank processing times vary: 5-10 business days for cards and 2-4 business days for UPI and wallets.
- You will receive an email confirmation once the refund has been initiated with a transaction reference number.
4. Booking Modifications
If you wish to change your booking dates or details instead of cancelling:
- Modifications are subject to availability and may result in a price difference.
- Date changes requested more than 48 hours before the original booking date incur no additional fee.
- Last-minute modifications within 24 hours are treated as a cancellation and re-booking.
5. Force Majeure & Exceptional Circumstances
In the event of natural disasters, government-imposed travel restrictions, pandemics, or other extraordinary circumstances beyond your control, FIKAMIRNA will offer a full refund or a credit for future use at your choice, regardless of the standard cancellation window.
6. Dispute Resolution
If you believe a refund was incorrectly denied or the amount was wrong:
- Contact us within 30 days of the booking date with your booking reference number.
- Our team will review the case and respond within 5 business days.
- If unresolved, you may escalate the matter through your payment provider’s dispute mechanism.
7. Contact Us
For cancellation requests, refund queries, or any questions regarding this policy, please reach out to us at hello@fikamirna.com or visit our Contact page. We aim to respond within 24 hours on business days.